>Terms Of Warranty
Terms Of Warranty 2016-10-16T09:06:15+00:00

Terms Of Warranty

Our Company, A&A Vesa SRL, as a seller, guarantees and is responsible for the quality of the purchased products. If purchased products are non-compliant, A&A Vesa has the duty to ensure 2 years warranty, providing full rights in terms of the current legislation (Law nr.449/2003, Government Ordinance nr.21/1992). The warranty ensures the mending of the product and, when this is not possible, the refund of its price value. Mended products will be returned within 15 days after their arrival in stores.

If products are non-compliant within 6 months since the product has been purchased, it will be presumed that the lack of compliance has been existed since the product was purchased. After 6 months since the date of purchase, the buyer has the obligation to prove the potential lack of compliance.

The vendor provides a commercial warranty of 30 days from the date of purchase. Our company will accept, within this time frame, the return of any unused products. Products showing signs of usage cannot be returned. Do not cut the inner label of the product! Lack of internal labels automatically leads to loss of the commercial warranty!

In normal use, this product is guaranteed for any manufacturing defect for a period of 2 years from the date of purchase. For providing the commercial warranty it is necessary to follow the instructions set out below.

The composition and the usage instruction icons can be found on the inside of the product label. Those are specific to your product and it is required to consult them.

Terms Of Maintenance

fur maintenace

The product needs to be cleaned in specialized centers for leather and fur. Do not dry the product by exposure to heat sources (electric heaters, cookers, etc.)! Drying will be made at room temperature. Rain spots remain visible even after the evaporation of the water, but they can be eliminated simply by rubbing with a sponge.

Direct application of make-up, oils, alcohol, perfume or other chemicals on the garment is prohibited.

Dark colored clothes present the risk of color transfer. It`s recommended to wear them together with other dark colored clothes. This is not a manufacturing defect and therefore are no grounds for compliancy. Protect your product from objects that can cause scratches, burns, punctures, extreme motion conditions (driving car, etc.), or any physical action likely to damage it. Excessive use of shoulder straps can cause attrition. Unbutton your coat before you sit, it prevents attrition.

The warranty becomes void and our company cannot be responsible for any defect which may arise due to the cleaning process,
storage in humid conditions, damage or fading due to exposure to sunlight or other strong sources of heat, repair or modification made by unauthorized persons, usage in improper conditions, other than which the product was designed for.

Storage

The clothes must be stored in a closet away from light and heat.

In the summer time it can be covered with a bag made of natural fibers (e.g. cotton, silk), so that it can breathe. Do not cover with plastic wrap. Your coat needs air circulation.

Use a plastic hanger lined with round heads.

Return Policy

A&A Vesa obtained experience for nearly 20 years of work and thousands of products sold to costumers in Romania
and abroad is reflected in the high quality standard of both delivery service and porducts offered.

If for any reason you are not satisfied with the product,
you can return it within 30 days from the time it was delivered by the courier, our company accepting within the return in this period of any unused product.

When you return a product you can choose to change it with another product or get the equivalent of the product that you wish to return, the shipping fee is not refundable.
The cost of changing or returning the product will be paid by the client. When opting for returning a product, the sum will be refunded through bank transfer within 30 days.

When you return, the product must be in the same conditions in which you received it, unworn with no stains or cuts.
It is necessary to be accompanied by invoice, original label, intact in original packaging.

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